Road Runr Maintenance | Employee Janitorial Training in Michigan
Road Runr invests substantial resources and places special emphasis on training and development to ensure that each customer receives the service of a professional and qualified team.
We consider our staff our most valuable asset, and training is one of the cornerstones of our success. It establishes the foundation for providing each customer the most professional staff available. Road Runr believes that the success of the company is dependent upon each-and-every employee.
By utilizing our management philosophy along with our recruiting procedures, followed by our thorough training programs, we are able to reduce the amount of turnover in our work force. Our training ensures that employees understand their jobs and enables them to perform at a higher level. All of this allows us to provide a superior trained and dependable work force for our customers.
It is extremely important that our employees fully understand what is expected of them and how they fit into our organization. To accomplish this, training consists of new employee orientation, classroom training, site-specific training, recurrent training and seminars through our Quality Improvement Program.
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All employees, no matter their experience level, are exposed to our training programs. Training begins with an orientation. When a new employee is hired they are required to attend an orientation. This reduces the anxiety a new employee may feel their first day on the job, it introduces the employee to basic operating procedures and provides a good first impression of our organization. Orientation training consists of both main office orientation and job-site orientation.
Topics that are covered include:
- Employee Rules & Regulations
- Proper Cleaning Techniques
- Work Schedules & Breaks
- Bonus Programs
- Emergency Procedures
- Payday & Paycheck Distribution
- Timekeeping Procedures
- Quality Assurance
- Absenteeism & Tardiness
- Job Duties & Responsibilities
Orientation is designed to introduce new employees to company basics. Additional, in-depth training is provided in other training sessions.
Road Runr conducts monthly training sessions for employees, supervisors, and other team members. Training consists of classroom training, videos, workbooks and lectures. These sessions cover a wide variety of topics, some sessions can be more technical in nature and some concentrate on specific job tasks and duties. Many of these sessions are used for training employees for future advancement within the company.
Some of the topics covered include:
- Cleaning Techniques
- Chemical & Supply Usage
- Work Place Safety
- Office Cleaning
- Performance Expectations
- Building Security
- Restroom Cleaning
- Job Duties & Responsibilities
- Fire Safety
- Floor Care Procedures
- Ground Rules
- Bloodborne Pathogens
- Carpet Maintenance
- Quality Control
- Company Philosophy
- Equipment Care & Maintenance
- Customer Relations & Satisfaction
- Policies & Procedures
- Equipment Usage & Demonstrations
- Company Incentives/Bonuses
- Communication skills
Each facility may have special requirements that are specific only in their facility. Training is conducted during regular maintenance hours designated for each facility. It takes place every time an employee is introduced to a new facility, and also at periodic retraining sessions. Specific job site duties and issues are discussed such as:
- Tasks to be performed and the steps of the work process
- Proper methods of using equipment, as well as safety precautions
- Use, care, and storage of personal protective equipment
- Chemical usage
- Quality Assurance Requirement (“Check your own work “)
- Discrepancies and Special Requests
- Equipment care and storage and supply storage
- Hours worked and reporting requirements
- Uniform and badge requirements
- Performance expectations and areas of responsibility
- Safety policies and procedures
- Building security procedures and local emergency procedures
- Layout of the building
- Identification of outlets, switches, supplies, storage area & other crucial items
- Specific features of the facility
Employee reviews are used to examine the effectiveness of employees and to ensure performance is consistent with basic principles, practices and specifications of service. The review is an important tool in the overall performance management process and in the development of the employee’s professional skills.
Formal Reviews are done semi-annually. Formal facility inspections are completed each monthly (or as required), Work performance is documented and reviewed with the employee. These inspections are then used in the employees’ semi-annual review. Communication about performance, development goals and standards take place regularly. The supervisor’s role in training the employee to achieve successful performance is key.